Can I return or exchange my order?

Transactions made on a campaign store or donation page are considered a gift for your contribution(s) and are not transactions for the purchase of goods.

  • If you would like a refund on a donation that qualified for a gift offer and the gift has already shipped, you will be refunded once your gift is returned to the sender.

  • If you would like a refund on a donation that qualified for a gift offer and the gift has not already shipped, you will be refunded in full at the time of your request.

  • We do not offer exchanges for any gifts received for your donation.

    • If you received the incorrect gift or if your item arrived damaged, we will happily send a replacement upon receiving photo proof of the incorrect/damaged item received.

Can I change my shipping address?

As long as your order has not yet shipped, we can update your shipping address. Please contact us at Orders@WinRed.com to request a shipping address update.

Where is my order?

Once your donation for the gift offer has been processed, you will receive a confirmation email which means your product will go into production within the next 3 - 5 business days. When your product has shipped, you will receive a second email with tracking information. Personalized items will take longer for production.

Gifts will typically ship within 7 - 10 business days. If you have not received a shipping confirmation email and your donation was placed over 10 business days ago, please contact Orders@WinRed.com

Can I cancel my order?

If you would like to cancel your gift and receive a refund on your donation, please contact Orders@WinRed.com

Did this answer your question?