Having Trouble Donating?

How to troubleshoot making a donation on a WinRed page

Team WinRed avatar
Written by Team WinRed
Updated over a week ago

If you’re having trouble processing a donation, we have a few simple checks to help you troubleshoot.

Table of Contents

Update Your Device or Browser

Make sure you are using the latest version of the browser or mobile device you are using. Winred is supported on the following:

Desktop Browsers
Google Chrome: latest two versions
Mozilla Firefox: latest two versions
Apple Safari: latest two versions
Microsoft Edge: latest two versions

Mobile Devices
iPhone 6S and above. IOS 11 and higher
For iPad, IOS 11 and higher
Android 7.1 and above

Make Sure You Have the Correct Payment Method

If you have a WinRed donor account: If you are logged in head to https://app.winred.com/profile#card to update your credit card or click the ellipses while on the donation page and select “Update Credit Card”
And if you aren’t logged in double-check the card number, expiration date, and the CVC of the card you have inputted

Don't Use a Gift Card

WinRed does not allow gift cards to be used for donations. Please make sure to use a credit or debit card.

Try Logging Out

If you are showing as logged in, but having issues updating the payment method, try logging out altogether and making a clean donation. On the donation screen where you see your name. Click the three horizontal dots icon, and click ‘Log Out’. Retry your donation there to see if you still encounter the issue.

Use an Incognito Window

Try loading the webpage in a private tab, or incognito window. Then try loading the page there

Chrome: Click the top right corner icon showing 3 vertical dots, and click ‘New Incognito Window.
Check out this link for more information

Safari: Go to the top left Menu, Click ‘File’, then ‘New Private Window.
Check out this link for more information

Clear Your Cache and Cookies

There might be something cached on your browser that is causing WinRed to load incorrectly. Clearing your cache and cookies will eliminate any history, and allow WinRed to load cleanly.

Check out this guide for help with clearing the cache for the browser you are using.

Make Sure Your Browser has the Following

JavaScript must be enabled

Cookies must be enabled

Local Storage must be enabled

TLS v1.2 or above


If you have questions or are unsure about any of these steps, please reach out to our support team by clicking the red chat box a the bottom right corner of your screen. You can also email us at donations@winred.com or contact us at winred.com/contact/.

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