If you are trying to reset your password and are unable to access your account, keep reading. If you are logged in, head to the bottom of this document.
Password Reset When You Can't Access Your Account
1. Ensure you're logged out
If you're unsure whether you are or not, click here to completely sign out.
2. Request a password reset Head to this link and enter your email.
3. Click the "Reset Password" button
You will receive an email with a 'Reset Password' button in it. Click that when you get it.
If the email does not appear in your inbox after a couple of minutes, check your spam folder.
4. Enter a new password
On the screen that appears, input your new password.
Note: Passwords must have 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character. (!@#$%^&*)
If you get the error "Invalid Reset Token" after you enter your new password, ensure that you're completely logged out of your account first. Click here to completely sign out.
Change Password While Logged In
If you're logged into your account, but want to change your password, follow these steps:
- Head to app.winred.com
- Click the icon then select 'Account'
- Select the 'Account' tab
- Input new password
- Enter your current password and then enter your new password. Then click 'save'.Note: Passwords must be 8 characters long, have 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character. (!@#$%^&*)If you don't know your current password, follow the directions at the top of this document.